United Airlines delays flight for man to see his dying mother

 
If Kerry Drake absent his abutting flight, he wouldn't get to the hospital in time to say goodbye to his mother.

Drake got the account on the morning of January 24 that his mother, who had been ill for years from rheumatoid arthritis and had been abnormally ailing the endure four months, was dying.

To get to his mother in Lubbock, Texas, the San Francisco citizen appointed a United Airlines flight, with alone 40 account amid abutting flights in Houston. If his aboriginal flight was delayed, Drake anticipation he would absence his abutting flight to Lubbock, the endure one of the day.

He started crying, acutely distraught. The flight associates brought napkins for his tears, said they would do what they could to help, and a lot of importantly, got his abutting flight advice to the captain.
When he got off the airport alternation and was active against the gate, "I was still like maybe 20 yards abroad if I heard the aboideau abettor say, 'Mr. Drake, we've been assured you,'" he said.

The captain had radioed ahead

With the advice from the flight attendants, the captain had radioed advanced about Drake's situation, and the Lubbock aggregation had delayed abandonment to get him on board.

Until that point, Drake had been hasty on adrenaline to accomplish the flight. Finally sitting on that additional airplane, he accomplished how abundant had gone into allowance him get on that plane. "I was affected with emotion," he said.

Even his accoutrements accustomed on time. The Houston arena aggregation fabricated abiding of it.

He fabricated it to the hospital in time to see his mother. "At one point she opened her eyes, and I anticipate she accustomed me," said Drake, who spent the night at the hospital. "Around 4 a.m. she had a absolute moment of coherence, a endure rally, although we didn't apperceive it at the time. It was the endure time."

She died that morning.

Employees alive together

Drake wrote to United Airlines aloft his acknowledgment to ensure that the flight attendants, pilots, aboideau agents and accoutrements handlers who helped him that day were thanked for their service. His adventure fabricated it into an agent newsletter as an archetype of what advisers could do. "Our advisers absolutely formed calm that day to advice this customer," said United backer Megan McCarthy.

"This about never happens," wrote Christopher Elliott, who aboriginal told Drake's adventure on his airline customer apostle website, via e-mail. "Airline advisers are evaluated based on their adeptness to accumulate a schedule. Airlines attempt with anniversary added on who has the best on-time abandonment record."

Pilot holds flight for man traveling to see dying grandson

"When the aggregation on this flight heard about this addled commuter aggravating to accomplish his connection, they accept to accept said, 'To hell with it,'" wrote Elliott, who's aswell the clairvoyant apostle for National Geographic Traveler. "And they fabricated the appropriate call."


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